Careers

The Branch Supervisor is responsible for the day-to-day operations of a branch location and must be familiar with the Credit Union’s lending policies and procedures. The Branch Supervisor reports to the Lending Supervisor but will work with other departmental managers and receive direction from the COO and Lending Manager as needed. The position is responsible for the direct supervision of all branch level employees including Assistant Branch Supervisor, Loan Counselors, Universal Member Representatives, and Member Service Representatives.

The position is responsible for the first impression made on members when they enter a Credit Union branch location. The Branch Supervisor ensures that members receive quality service from entrance, throughout the transaction and exit. The Branch Supervisor provides lending information and services and product sales and services to members with direct impact on credit union revenues.

Key Responsibilities:

• Oversees Assistant Branch Supervisors, Loan Counselors, Universal Member Representatives, and Member Service Representatives at given branch location
• Interacts with the member and addresses all questions and concerns
• Implements all management approved decisions to branch
• Monitors and coaches employees daily
• Cross-sells all Credit Union products and services
• Handles branch lending duties as needed, including underwriting loans
• Ensures compliance and security in operational procedures and policies
• Prepares all branch reports for submission to management
• Performs branch audits and cash counts
• Performs member transactions as needed
• Responsible for opening new accounts and modifying existing accounts as needed
• Responsible for training Member Service Representatives to identify new account and loan opportunities

Essential Qualifications and Competencies:

• Bachelor’s degree or equivalent related experience required
• 3-5 years experience in a banking or financial setting required
• 1-2 years leadership experience required
• Ability to supervise, lead, and direct a team
• Must have excellent customer service skills
• Ability to communicate eloquently via spoken word or written text
• Knowledge of financial institution operations
• Must have knowledge of Credit Union lending policies and procedures
• Must be detail oriented
• Proficiency in Microsoft Office and Adobe Creative Suite applications
• Ability to multitask and focus on numerous projects simultaneously

Apply Today

The Branch Supervisor is responsible for the day-to-day operations of a branch location and must be familiar with the Credit Union’s lending policies and procedures. The Branch Supervisor reports to the Lending Supervisor but will work with other departmental managers and receive direction from the COO and Lending Manager as needed. The position is responsible for the direct supervision of all branch level employees including Assistant Branch Supervisor, Loan Counselors, Universal Member Representatives, and Member Service Representatives.

The position is responsible for the first impression made on members when they enter a Credit Union branch location. The Branch Supervisor ensures that members receive quality service from entrance, throughout the transaction and exit. The Branch Supervisor provides lending information and services and product sales and services to members with direct impact on credit union revenues.

Key Responsibilities:

• Oversees Assistant Branch Supervisors, Loan Counselors, Universal Member Representatives, and Member Service Representatives at given branch location
• Interacts with the member and addresses all questions and concerns
• Implements all management approved decisions to branch
• Monitors and coaches employees daily
• Cross-sells all Credit Union products and services
• Handles branch lending duties as needed, including underwriting loans
• Ensures compliance and security in operational procedures and policies
• Prepares all branch reports for submission to management
• Performs branch audits and cash counts
• Performs member transactions as needed
• Responsible for opening new accounts and modifying existing accounts as needed
• Responsible for training Member Service Representatives to identify new account and loan opportunities

Essential Qualifications and Competencies:

• Bachelor’s degree or equivalent related experience required
• 3-5 years experience in a banking or financial setting required
• 1-2 years leadership experience required
• Ability to supervise, lead, and direct a team
• Must have excellent customer service skills
• Ability to communicate eloquently via spoken word or written text
• Knowledge of financial institution operations
• Must have knowledge of Credit Union lending policies and procedures
• Must be detail oriented
• Proficiency in Microsoft Office and Adobe Creative Suite applications
• Ability to multitask and focus on numerous projects simultaneously

Apply Today

The Contact Center Representative I is responsible for providing a variety of member service functions and have knowledge of all member service functions within the Credit Union. The Contact CenterRepresentative I reports to the Contact Center Supervisor/Team Lead and has no direct supervision duties. Contact Center Representatives answer incoming calls from members on various service-related issues. Contact Center Representatives are the primary contact point for members and serve as the voice of the Credit Union. Contact Center Representatives are responsible for troubleshooting general member service issues; deescalating member frustrations; presenting suggestions and solutions to member concerns; as well as offering appropriate products and services that benefit the member.  Contact CenterRepresentatives are responsible for projecting a professional image through voice, in writing, and online interactions.

Key Responsibilities:

• Answers incoming calls and provides one call resolutions whenever feasible
• Processes basic transactions such as deposits, withdrawals, transfers, and payments
• Resolves member complaints and concerns with limited assistance
• Identifies and escalates issues to supervisor or appropriate team member
• Follows up with members in a timely manner
• Analyzes online profiles and identifies technical adjustments required to grant access
• Prepares and completes documentation accurately
• Identifies, researches, and resolves general member issues with limited assistance
• Stays up to date on new products, policies, procedures, and regulations
• Fulfills product and service orders generated by member requests
• Documents call information according to department standards
• Works closely and effectively with co-workers to reach department goals and complete various tasks
• Recognizes, documents, and communicates call trends to department management
• Cross-sells products and services
• Respond to message center, chat and email
• Process check orders
• Assist members with OLB enrollment
• Other duties as assigned

Essential Qualifications and Competencies:

• High school diploma
• Some college experience preferred
• Professional, well-developed, interpersonal skills necessary for servicing and for projecting a positive image to members of the Credit Union
• 1 – 3 years of experience in contact center environment preferred
• Customer service experience required preferably in financial services
• Ability to accurately convey detailed or important instructions
• Strong listening, verbal, and written communication skills
• Excellent data entry and keyboarding skills
• Ability to work independently with limited supervision
• Excellent multi-taking skills
• Ability to work with IT staff on computer and telephone equipment and systems to troubleshoot various issues
• Ability to learn and function effectively in various computer and software systems simultaneously
• Requires ability to occasionally lift to 15 pounds
• Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
• Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
• Ability to hear for normal conversations and to receive ordinary information
• Ability to sit for up to eight hours
• Ability to manage stressful situations professionally and appropriately
• Ability to thrive in a fast-paced work environment

Apply Today

The Branch Supervisor is responsible for the day-to-day operations of a branch location and must be familiar with the Credit Union’s lending policies and procedures. The Branch Supervisor reports to the Lending Supervisor but will work with other departmental managers and receive direction from the COO and Lending Manager as needed. The position is responsible for the direct supervision of all branch level employees including Assistant Branch Supervisor, Loan Counselors, Universal Member Representatives, and Member Service Representatives.

The position is responsible for the first impression made on members when they enter a Credit Union branch location. The Branch Supervisor ensures that members receive quality service from entrance, throughout the transaction and exit. The Branch Supervisor provides lending information and services and product sales and services to members with direct impact on credit union revenues.

Key Responsibilities:

• Oversees Assistant Branch Supervisors, Loan Counselors, Universal Member Representatives, and Member Service Representatives at given branch location
• Interacts with the member and addresses all questions and concerns
• Implements all management approved decisions to branch
• Monitors and coaches employees daily
• Cross-sells all Credit Union products and services
• Handles branch lending duties as needed, including underwriting loans
• Ensures compliance and security in operational procedures and policies
• Prepares all branch reports for submission to management
• Performs branch audits and cash counts
• Performs member transactions as needed
• Responsible for opening new accounts and modifying existing accounts as needed
• Responsible for training Member Service Representatives to identify new account and loan opportunities

Essential Qualifications and Competencies:

• Bachelor’s degree or equivalent related experience required
• 3-5 years experience in a banking or financial setting required
• 1-2 years leadership experience required
• Ability to supervise, lead, and direct a team
• Must have excellent customer service skills
• Ability to communicate eloquently via spoken word or written text
• Knowledge of financial institution operations
• Must have knowledge of Credit Union lending policies and procedures
• Must be detail oriented
• Proficiency in Microsoft Office and Adobe Creative Suite applications
• Ability to multitask and focus on numerous projects simultaneously

ADA Section:

• Exerts up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time
• Standing for sustained periods of time
• Walking on foot to accomplish tasks, particularly for long distances or moving from one work site to another
• Expressing or exchanging ideas by means of spoken word
• Perceiving the nature of sounds at normal speaking levels with or without corrections. Ability to receive detailed information through oral communication and to make the discriminations in sound
• Substantial movements (motion) of wrists, hands, and/or fingers
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading
• The worker is not substantially exposed to adverse environmental conditions (typical office or administrative work)

Apply Today

We are seeking an energetic team member to positively impact our Credit Union’s growth and cultivate long-standing relationships as an ambassador of the Credit Union. The Atlanta-based Marketing Specialist is responsible for a variety of marketing functions for the Credit Union including content creation, graphic design, digital marketing, event planning and coordination, and business development. Your focus is on the growth and development of the Credit Union and our Select Employee Groups (SEGs), and your work will directly support Credit Union goals and initiatives.

Key Responsibilities:

• Develops written and visual content for a variety of target audiences and platforms such as email marketing, branch materials, social media, website, and blog.
• Creates graphics in Adobe Creative Cloud as needed to deliver and support content.
• Monitors engagement metrics to report on and optimize content strategies.
• Serves as an ambassador of the Credit Union, highlighting the added benefit of Credit Union Membership eligibility to current and prospective Select Employee Groups (SEGs)
• Participates in planning of and execution of off-site meetings and events including set up and take down of displays and booths and coordination of needed materials; may require travel or be outside of typical office hours and may require Member follow-up communication.
• Maintains and grows current SEG relationships through consistent engagement, meeting and event participation, and providing value for their organization; Delivers Credit Union presentations and content in person at meetings and events, as well as across digital platforms.
• Maintains competitive intelligence and awareness in the financial industry, making recommendations for APCO based on findings.
• Other duties as assigned.

Essential Qualifications and Competencies:

• Bachelor’s degree preferred in field such as Marketing, Communications, or Business and 3+ years of marketing experience, preferably in financial setting.
• Ability to generate ideas, identify opportunities and always apply a proactive approach to the Credit Union’s growth.
• Proven writing skills and experience across variety of print and digital mediums and target audiences.
• Demonstrated skills and experience in graphic design development.
• Experience managing digital marketing campaigns including social media and email marketing, and ability to evaluate key performance metrics to optimize.
• Must be well versed in all aspects of business development including prospecting, connection and engagement, presentation, and retention.
• Excellent communication skills and ability to deal effectively, tactfully and professionally with Members and non-Members, SEGs and prospective SEGs, and team members.
• Must be able to attend, set up and work meetings and events as needed, potentially involving travel up to 50% in and around the Credit Union’s Georgia footprint.
• Fluency in Adobe Creative Cloud (especially InDesign, Photoshop, Illustrator, Premier Pro and Acrobat), proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, PowerPoint).

Apply Today

The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.

Key Responsibilities:

• Provides front line member service and is the first impression in the branch
• Processes deposits, withdrawals, and payments for member accounts
• Prepares and completes documentation for products and services
• Opens and closes member accounts
• Assists members with basic debit/credit card needs
• Balances cash drawer daily
• Provides general Credit Union information to members

Essential Qualifications and Competencies:

• High school diploma required
• Some college experience preferred
• Cash handling and/or service experience required
• Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union
• Accurately conveying detailed or important instructions
• Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
• Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
• Ability to sit for up to eight hours

Apply Today

The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.

Key Responsibilities:

• Provides front line member service and is the first impression in the branch
• Processes deposits, withdrawals, and payments for member accounts
• Prepares and completes documentation for products and services
• Opens and closes member accounts
• Assists members with basic debit/credit card needs
• Balances cash drawer daily
• Provides general Credit Union information to members

Essential Qualifications and Competencies:

• High school diploma required
• Some college experience preferred
• Cash handling and/or service experience required
• Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union
• Accurately conveying detailed or important instructions
• Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
• Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
• Ability to sit for up to eight hours

Apply Today

The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.

Key Responsibilities:

• Provides front line member service and is the first impression in the branch
• Processes deposits, withdrawals, and payments for member accounts
• Prepares and completes documentation for products and services
• Opens and closes member accounts
• Assists members with basic debit/credit card needs
• Balances cash drawer daily
• Provides general Credit Union information to members

Essential Qualifications and Competencies:

• High school diploma required
• Some college experience preferred
• Cash handling and/or service experience required
• Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union
• Accurately conveying detailed or important instructions
• Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
• Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
• Ability to sit for up to eight hours

Apply Today

• Provides front line member service and is the first impression in the branch
• Processes deposits, withdrawals, and payments for member accounts
• Prepares and completes documentation for products and services
• Opens and closes member accounts
• Assists members with basic debit/credit card needs
• Balances cash drawer daily
• Provides general Credit Union information to members

• High school diploma required
• Some college experience preferred
• Cash handling and/or service experience required
• Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union
• Accurately conveying detailed or important instructions
• Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
• Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
• Ability to sit for up to eight hours

Apply Today

The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.

Key Responsibilities:

• Provides front line member service and is the first impression in the branch
• Processes deposits, withdrawals, and payments for member accounts
• Prepares and completes documentation for products and services
• Opens and closes member accounts
• Assists members with basic debit/credit card needs
• Balances cash drawer daily
• Provides general Credit Union information to members

Essential Qualifications and Competencies:

• High school diploma required
• Some college experience preferred
• Cash handling and/or service experience required
• Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union
• Accurately conveying detailed or important instructions
• Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
• Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
• Ability to sit for up to eight hours

Apply Today

The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.

Key Responsibilities:

• Provides front line member service and is the first impression in the branch
• Processes deposits, withdrawals, and payments for member accounts
• Prepares and completes documentation for products and services
• Opens and closes member accounts
• Assists members with basic debit/credit card needs
• Balances cash drawer daily
• Provides general Credit Union information to members

Essential Qualifications and Competencies:

• High school diploma required
• Some college experience preferred
• Cash handling and/or service experience required
• Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union
• Accurately conveying detailed or important instructions
• Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
• Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
• Ability to sit for up to eight hours

Apply Today